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WELCOME TO INDIA!

 

The U.S. Department of Commerce in India, located at the U.S. Embassy in New Delhi and six other locations in India heartily welcomes you and the company you represent to this very exciting, challenging and demanding market of over a billion people. We hope that this trip will prove to be fruitful for you and your company.

We sincerely hope that the program that we have prepared for you will meet your expectations, foster better dialog/discussions with Indian companies with whom you would be meeting, and lead to win-win partnerships.

Your individual meeting schedule, emergency numbers, and brief profiles of the Indian companies you are slated to meet will be provided to you separately. Included here are brief information on the Indian cities that you would be visiting that you may find useful. Please check our webpage: http://export.gov/india/doingbusinessinindia/index.asp for additional information about our services and doing business in India.

We hope that you enjoy your visit to India. We stand ready to assist and support your visit to this market and look forward to working with you now – and in the future.

We look forward to celebrating your success here!

The Staff of U.S. Commercial Service India

BUSINESS TRAVEL INFORMATION

 U.S. Commercial Service Contacts in India

 

United States Ambassador to India

KENNETH I. JUSTER

Mr. Kenneth I. Juster is the U.S. Ambassador to the Republic of India. Mr. Juster has over 35 years of experience as a senior business executive, senior law partner, and senior government official.

Mr. Juster recently served, from January to June 2017, as the Deputy Assistant to the President for International Economic Affairs and Deputy Director of the National Economic Council. He was a senior member of both the National Security Council staff and the National Economic Council staff. In this role, Mr. Juster coordinated the Administration’s international economic policy and integrated it with national security and foreign policy. He also served as the lead U.S. negotiator (“Sherpa”) in the run-up to the G7 Summit in Taormina, Italy.

Prior to that, Mr. Juster was a Partner and Managing Director, from 2010-2017, at the global investment firm Warburg Pincus, where he focused on a broad range of issues, including geopolitical risk, global public policy, and regulatory matters relating to the Firm’s investment activities and portfolio companies. From 2005-2010, Mr. Juster was Executive Vice President of Law, Policy, and Corporate Strategy at salesforce.com, a software company that pioneered cloud computing for business enterprises.

Mr. Juster served as U.S. Under Secretary of Commerce from 2001-2005, in charge of the Bureau of Industry and Security. In that capacity, he oversaw issues at the intersection of business and national security, including strategic trade controls, imports and foreign investments that affect U.S. security, enforcement of anti-boycott laws, and industry compliance with international arms control agreements. Mr. Juster co-founded and served as the U.S. Chair of the U.S.-India High Technology Cooperation Group, and was one of the key architects of the Next Steps in Strategic Partnership initiative between the United States and India. That initiative helped provide the foundation for the historic civil nuclear agreement between the two countries. Upon completion of his term at the Commerce Department, Mr. Juster received the William C. Redfield Award, the Department’s highest honor.

From 1992-1993, Mr. Juster served as the Counselor (Acting) of the U.S. Department of State, and from 1989-1992 as the Deputy and Senior Adviser to Deputy Secretary of State Lawrence S. Eagleburger. Mr. Juster was one of the key officials involved in establishing and managing U.S. assistance programs to Central and Eastern Europe and the former Soviet Union, including setting up the initial Enterprise Funds for the region. He also was part of the five-man team, led by Deputy Secretary Eagleburger, that traveled to Israel prior to and during the first Gulf War to coordinate with the Israelis regarding their posture during the war. Upon completion of his term at the State Department, Mr. Juster received the Distinguished Service Award, the Department’s highest honor.

From 1981-1989 and 1993-2001, Mr. Juster practiced law at the firm Arnold & Porter, where he became a senior partner and his work involved international arbitration and litigation, corporate counseling, regulatory matters, and international trade and transactions. Among his noteworthy cases was the representation of the Government of Panama-in-exile against the Noriega regime.

Mr. Juster has also served as a Visiting Fellow at Harvard’s Kennedy School of Government in 2010, a Member of the President’s Advisory Committee for Trade Policy and Negotiations from 2007- 2010, a Visiting Fellow at the Council on Foreign Relations in 1993, a law clerk in 1980-1981 to Judge James L. Oakes of the U.S. Court of Appeals for the Second Circuit, and at the National Security Council in 1978. In addition, he has served as the Chairman of the Advisory Committee of Harvard’s Weatherhead Center for International Affairs, the Chairman of Freedom House, and the Vice Chairman of the Asia Foundation. He is currently a member of the Council on Foreign Relations and the American Academy of Diplomacy.

Mr. Juster holds a law degree from the Harvard Law School, a Master’s degree in Public Policy from the John F. Kennedy School of Government at Harvard, and a Bachelor of Arts degree in Government (Phi Beta Kappa) from Harvard College.

Senior Commercial Officer

Aileen Crowe Nandi

Ms. Aileen Crowe Nandi assumed the position of Senior Commercial Officer in India in December 2018 after serving as Deputy Senior Commercial Officer for over a year. In this capacity she manages Commerce’s seven offices throughout the country with a staff of 70 people, including colleagues from the U.S. Patent and Trademark Office, the Bureau of Industry and Security and the U.S. Trade and Development Agency, and oversees U.S. commercial policy engagements with the Government of India. Ms. Nandi has extensive India expertise, with previous stints as Principal Commercial Officer in Kolkata (2006-2008) and Chennai (2008-2011). Throughout her three India assignments she has overseen State Department partnership post operations with Bangladesh, Sri Lanka and Nepal to help U.S. companies throughout South Asia.

In addition to her India experience, Ms. Nandi has enjoyed her postings in El Salvador, Silicon Valley, Mexico City and Washington, DC. In El Salvador she served as Regional Senior Commercial Officer for Central America, responsible for commercial operations in El Salvador, Costa Rica, Guatemala and Honduras and supported State Department partnership posts in Nicaragua and Belize. Prior to joining the U.S. Department of Commerce she worked as a Country Manager for Central Europe for the U.S. Trade and Development Agency. Ms. Nandi has an MA from the School of Foreign Service at Georgetown University. She was a Fulbright Scholar to Dresden, Germany where she researched the unemployment effects among women after German unification. Ms. Nandi also holds a BA in economics and international studies, magna cum laude, from the University of Richmond in Virginia. She began her education at the age of 18 months at the Central Institute for the Deaf in St. Louis, MO to learn to speak and lip read and has since gained sufficient fluency in both German and Spanish to make jokes. Ms. Nandi is married and has a tween daughter.

SECURITY/TRAVEL ADVISORY

For the latest security information, U.S. citizens traveling abroad should monitor the Department’s website at: http://travel.state.gov/ where the current worldwide Public Announcements, and Travel Warnings can be found. All visitors to India can help ensure their safety by familiarizing themselves with the information provided below and by exercising appropriate caution whenever they travel. To obtain updated information, visitors may wish to check the U.S. Embassy’s website at: https://in.usembassy.gov/ or contact the nearest U.S. Consulate General.

The loss or theft abroad of a U.S. Passport should be reported immediately to local pólice or the nearest U.S. Embassy or Consulate. If you are the victim of a crime while overseas, in addition to reporting to local pólice, you are requested to contact the nearest U.S. Embassy or Consulate for assistance.

VISA REQUIREMENTS
U.S. citizens require a passport and visa to enter India for any purpose. Visitors, including those on official U.S. government business, must obtain visas at an Indian Embassy or Consulate abroad prior to entering the country. There are no provisions for visas upon arrival. Those arriving in India without a visa bearing the correct validity dates and numbers of entries are subject to immediate deportation on the return flight. The U.S. Embassy and Consulate in India are unable to assist when U.S. citizens arrive without visas. For further information on entry requirements, inquiries should be made at the nearest Indian embassy or consulate.

CONSULAR ACCESS AND CONSULAR LOCATIONS
U.S. citizens are encouraged to carry a copy of their U.S. passports with them at all times, so that proof of identity and U.S. citizenship are readily available if they are questioned by local authorities. In accordance with the Vienna Convention on Consular Relations, Indian authorities must allow U.S. citizens to contact a U.S. Consular officer if arrested or detained in India. Besides the U.S. Embassy in New Delhi, U.S. Consulates are located in Mumbai, Chennai, Hyderabad, and Kolkata.

BUSINESS CUSTOMS

In a diverse and complex country like India, it’s difficult to impart generic conclusions that could be used by those wanting to do business here. Regionalism, religion, language and caste are all factors that need to be taken into account when doing business in India. Behavior, etiquette and approach are all modified depending on whom you are addressing and the context in which they are being addressed.

Unlike western societies, in India religion, fatalism and collectivism are all components of daily life and they need to be respected for a healthy and successful business relationship. Despite the traditional caste system being dismantled, remnants may still be witnessed in the Indian hierarchical structure of business practices and decision-making. There is a strong sense of tradition tied into daily business practices. Yet, signs of change are becoming more evident. Ever since the economic reforms began in 1991, India’s market is growing rapidly. With its geographical positioning in the Indian Ocean, a major international trade route, and with its rich mineral and agricultural resources, India’s economy is witnessing increased inflows of foreign investments. India is also recognized for its competitive education system and vast pool of highly skilled laborers, making it an attractive market for foreign businesses.

No matter what the industry is, foreign businesses should expect some degree of differences in business norms in India. Below are some basic business etiquettes that the U.S. companies should follow when developing and maintaining relationship with Indian businesses.

Business Etiquettes:

  • Do use titles to address Indian counterparts, such as “Professor” or “Doctor”. If he/she does not have a title, use “Mr.”, “Mrs.”, or “Miss.”
  • Do wait for a female business colleague to initiate a greeting whether it is verbal or physical. Indian men do not generally shake hands with women out of respect.
  • Do remain polite and honest at all times in order to prove that your objectives are sincere.
  • Don't be aggressive in your business negotiations – it can be interpreted as a sign of disrespect.
  • Don't take large or expensive gifts as this may cause embarrassment. If you do take a gift make sure you present the gift with both hands.
  • Don't refuse any food or drink offered to you during business meetings as this may cause offence (sample small portions at least). In addition, it is useful to keep in mind that traditionally, and religiously, majority of Indians are vegetarians and do not drink alcohol or smoke.

LANGUAGE
For a traveler, it is no problem to get around India. Most Indians speak English and are eager to help.

HEALTH

If you need to consult a doctor, contact your hotel management or make use of the Embassy/Consulate list of medical practioners. Adequate to excellent medical care is available in the major cities in India, but is usually very limited or unavailable in rural areas.

CURRENCY

The currency used in India is the Rupee (Rs.) and paise (1 Rupee=100 paise). The Reserve Bank of India (RBI) reference rate for $1= Rs. 63.6697 as on January 1, 2018.

LOCAL TIME, BUSINESS HOURS AND HOLIDAYS
India follows the Indian Standard Time (IST) which is GMT+5 and half hours. India follows a single time zone throughout the country. Business hours are usually from 0930 hours to 1730 hours with a hours lunch break from 1300 to 1400 hours. The work week is Monday to Friday but some offices work half a day on Saturdays. Central Government offices are closed on Saturdays.
Helpful Link:
http://www.worldtimezone.com/

CITY INFORMATION

Ahmedabad
Bengaluru

Chennai

Hyderabad

Kolkata

Mumbai

New Delhi

TELEPHONE DIALING INSTRUCTIONS
FROM LAND LINE TO LAND LINE:

To USA dial: 00 + 1 + area code + phone number
From USA to India dial: 91+city code+phone number
From India to other countries dial: 00 + country code + area code + telephone number

FROM LAND LINE TO CELL PHONES:
To USA dial: 00 + 1 + cell phone number
From USA dial: 91 + cell phone number
 

FROM CELL PHONE TO LAND LINE:
To USA dial: 00 +1 +area code + phone number
In India dial: city code + phone number
 

FROM CELL PHONE TO CELL PHONE:
To USA dial: 00 + 1 + cell phone number
Within the city in India: dial cell phone number
To a different city dial: +91 + cell number

AREA CODES
New Delhi – 011
Mumbai – 022
Ahmedabad – 079
Bengaluru – 080
Chennai - 044
Hyderabad – 040
Kolkata – 033


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  Notice to Visitors!


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