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FY15 Customer Experience Report Executive Summary

The U.S. Commercial Service is committed to the success of our clients. Our global network of dedicated trade professionals will work with you every step of the way to ensure you have the necessary tools and guidance to meet your exporting goals.

As the trade promotion arm of the U.S. Department of Commerce’s, International Trade Administration (ITA), it is important that we know what our clients think about us in order to continuously improve customer satisfaction and enhance our services. To this extent, ITA captures feedback on its transactional services and conducts an annual customer survey, which provides the U.S. Commercial Service with valuable feedback from our customers.

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Words from our clients.

“This is my go to resource if I have export questions.”

“Friendly and easy to work with”

“Extensive good quality network of country specialists to work with”

“The professional assistance and attitude along with follow up that overcomes the fear of doing business overseas.”

“The ability to reach out to companies that I could not be aware of their existence, and check their capabilities to represent us. And naturally the dedication and professional handling my needs.”

“Everyone I have spoken to with DOC both here in America and overseas has been super helpful and extremely willing to help me get accomplished what I need to do. Their support has been outstanding.”



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  Notice to Visitors!


  The link you have chosen will take you to a non-U.S. Government website.

  If the page does not appear in 5 seconds, please click this: outside web site

  BuyUSA.gov is managed by the International Trade Administration and external links are covered by its website disclaimer statement.